Cancellation & Refund Policy

Send your cancellation request in writing, quoting your booking name and tour date, to info@teomtravel.com or via WhatsApp on +90 540 001 12 11. A cancellation takes effect from the time we receive your request. We will confirm every cancellation in writing — please keep that confirmation.

If you booked through a third-party booking platform, cancel through that platform. The platform's cancellation terms apply to that booking and take precedence over this page.

Unless a different policy is stated on your booking confirmation, the following applies to bookings made directly with us:

• More than 7 days before the tour start: full refund of amounts paid to us.
• 3 to 7 days before the tour start: 50% refund of amounts paid to us.
• Less than 72 hours before the tour start: no refund.

Deadlines are calculated against the confirmed local start time in Istanbul (GMT+3).

Cancellations made inside the 72-hour window are treated as late cancellations, because guides, tickets, transport and hotel rooms have already been committed. Late cancellations are not refundable, though we will always try to offer an alternative date where suppliers allow it.

If you do not arrive at the confirmed meeting point at the confirmed time and have not contacted us, the booking is recorded as a no-show and no refund is due. Please contact us on WhatsApp immediately if you are delayed — we will do what we can.

We may cancel a tour for safety, operational or minimum-participation reasons. In that case you may choose between a full refund of the amounts paid to us for the cancelled services, or a reschedule to another available date at no extra cost.

Tours normally operate in light rain. If severe weather makes a tour unsafe — for example when boat services are suspended — we will offer a reschedule, a suitable alternative itinerary, or a refund of the affected services. Where only part of an itinerary is affected, the refund covers that part only.

Date changes requested more than 7 days before the tour are free of charge, subject to availability. Inside 7 days we will try to accommodate changes, but supplier and hotel charges may apply and are passed on at cost. A price difference may apply if the new date falls in a higher season.

Some components are non-refundable once purchased or confirmed, including pre-purchased museum and attraction tickets, event tickets, non-refundable hotel rates and third-party transport tickets. Where this applies to your booking, we tell you before you pay.

Approved refunds are issued to the original payment method. We initiate refunds within 5 business days of approving them; the time for the funds to appear depends on your bank or card issuer, typically 5–10 business days. Refunds for bookings made through a third-party platform are processed by that platform under its own timelines. Currency-conversion differences and bank fees are outside our control.

GARANTI GRUP TURIZM OTOMOTIV GAYRIMENKUL INSAAT LTD STI, Sultanahmet, Istanbul, Türkiye. Email info@teomtravel.com, WhatsApp +90 540 001 12 11. Business hours: Mon – Sun · 09:00 – 21:00 (GMT+3).